Just need a moment to vent my frustrations, and my blog is the perfect place!
I’ve been trying to claim tax back from my previous job last year as I don’t earn enough to pay tax. It’s taken a good year to come back purely because the tax system seems so complicated!
My mum has been trying to ring them on my behalf to claim it back, but they refuse to speak to her because of data protection. I understand but there’s got to be a way to let me contact them quickly, like by calling them. So I wrote a letter explaining that I’m profoundly deaf and I cannot use the telephone, could I please have my tax refunded etc… I eventually got a letter through the other day (ABOUT TIME!) with a cheque attached for my refund! I was happy, until I was reading through the letter when I found this stupid, snarky comment…
‘I did try and phone you to discuss the above but there was no answer.’
How many more times do I have to keep telling people? At least I thought you had to have common sense and to be fairly intelligent to work in a tax office!
Secondly, whenever I have a problem relating to my bank or online banking, I have to get my parents to phone up on my behalf and I get the same old response! It’s getting a bit frustrating, but I do understand they can’t just give out bank details to anyone. I rely on online banking and never use any other ways but even I can’t email them or text them, and when I send letters, they’re always cautious so I’m going round in circles here.
Thirdly, Avon… as you know I’m an Avon Representative, when there’s a problem with a product the best thing to do is ring them up. There’s not a lot of data issues with Avon products to be fair, if I wanted to know why I can’t refund a specific product, they should be able to tell my mum surely? They don’t have to reveal my banking details or account details or anything so why can’t I just get a simple answer – not: “We refuse to speak to you because we have to liaise with your daughter!” Also, I was on the Avon website training page to learn how to maximise my sales, but none of the videos are subtitled! Agh!!
This is reminding me why I want to be a deaf campaigner, to sort out all these problems that deaf people face, but to be honest, will there ever be a solution to this?
Love E x